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5 of Today’s Finest History Books
Apr 3rd
When it comes to reading history books there are many thousands to choose from, including the history books here at Ogma. The countless history books available range from classic texts to somewhat irreverent views of our past. For those looking for perhaps a slightly unusual choice of reading, here are what some might consider to be 5 of the best history books available today.
Necropolis: London and Its Dead by Catharine Arnold – Necropolis is an absolutely wonderful look at one very unusual aspects of London’s history. Covering such things as the capital city’s first crematorium and the burial mounds and charnel houses of London, this book is a fascinating, if at times stomach churning, look at the funeral business in Victorian England.
Warsaw 1920: Lenin’s Failed Conquest of Europe by Adam Zamoyski – Although Warsaw 1920 is a somewhat short read, it is nevertheless very well written, and reminds us of an almost forgotten battle that could so easily have changes the face of Europe in those fragile years just after the end of the Great War.
Bury My Heart at Wounded Knee: An Indian History of the American West By Dee Brown – Many books have been written over the years about the brief history of the United States, but this is a particularly important work, that follows what many people refer to as the genocide of the Native American people. Starting with the spread of smallpox brought into the country by the conquistadors, the book works its way carefully through to the Massacre that took place at Wounded Knee in 1890.
Liberation: The Bitter Road to Freedom, Europe 1944-1945 By William I Hitchcock – While there have been many books centred upon the events of the Second World War, Liberation paints a very graphic picture of just how violent and chaotic post-war Europe was, as it struggled to get back on its feet again.
A People’s History of the World By Chris Harman – This is perhaps not strictly a history book, as it does not follow the traditional route of dates, events and people, but instead offers a view of history over the centuries based largely upon the class struggle and conflicts brought about by politics. This is nonetheless an interesting read, especially if you fancy yourself as an armchair revolutionary.
The Booming Customer Service Industry in India
Mar 12th
Why India?
The customer service industry in India has been booming. This is rightly, the place where the industry could have prospered and well it has exactly done just that. India is the land of Information Technology, a supremo in making softwares and a house of some of the well-known and highly skilled software developers that have taken the country to the echelons of success.
However, with the software technology came in other services like Business Process Outsourcing where multinational companies, firms and enterprises globally started outsourcing their work to India. The question is why India? Well, the answer is that India has a massive population and secondly, a massive part of the population is unskilled with only basic education of 10+2. This has worked for India, it now as a burgeoning customer service industry which is well paid; it has circumnavigated lower level education issues and at the same time it is infusing truckloads of foreign exchange into the country. This is what we see with the influx of foreign companies and business on India lands.
The Scene in India
However, even within India, companies are realizing the need for client feedback, operational support and assistance to the customer at all times, whether day or night. This has generated more jobs for the customer service industry in India. These jobs are not only restricted to banks, big apparel brands, or the food industry. This is applicable to all companies from all sectors. Diverse companies require customer service agents, check CSC to know the omnipresence of this sector.
Pay Scales
As people work in call centers and as customer service agents at different times, based on time zones, effectively using the time flexibility with variable shifts, they often get the fruits of their efforts. The pay scales are extremely motivating and range around Rs 10,000 to Rs. 15,000 for a start with only 10+2 education and then steadily progress to make year on year. Salaries reach very high in a matter of a few years and then positions like team leaders and cluster heads are advanced to these professionals; a prime example of this could be the opportunities offered by Cummins India.
Skills
What you require to be a customer service agent is a good outlook, an active attitude, a good strong voice, strong verbal communication skills and a go–getter attitude with a tinge of helpfulness; along with a killer Resume that speaks for itself. Customers call to be helped, having a lackadaisical attitude when clients call will not help. Here also, the system operates on target basis and can get you incentives that will make your job worth it.
Culture
As customer service agents work for different time zones, the work culture is rather flexible. This gives them a work culture away from stress and tension. The only thing that they sacrifice on is the working hours. They probably sleep when the world stay awake, however, the salaries offer enough exchanged compensation.
Thus, customer servicing is soon becoming an essential tool to maintain business and public relations.
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